‘Hospitality is just Love let loose’ – Joan Chittister Hospitality may be positioned as the one industry which demands top quality engagement with clients, every time. For any property, the location, layout, room décor, food and landscaping are surely important,…
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‘You fail all the time, but you are not a failure till you start blaming someone else’ – Burn Phillips I remember talking to a senior leader in an organization a few weeks back who was describing the dismal state…
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“Trust is a fragile thing, easy to break, easy to lose and one of the hardest things to ever get back” – Unknown Recently, I was talking to a “high performer” employee of a client organization. It was a one…
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“Faith is taking the first step, when you don’t see the whole staircase” – Martin Luther King Jr As a young professional, many years back, I remember joining a team which was brought together to resolve a crisis in the…
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I was casually talking (as a coach) to a teenager recently (as requested by the parents) who was conflicted with her father over career choices. As she shared her thoughts and feelings, I realized she was ‘totally not getting’ the
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“We don’t see things as they are, we see things as we are” – Anais Nin I recollect a friend who had an arranged marriage 18 years back. Being outgoing and an extrovert, in the initial years he liked the contrasting…
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“We have got to put a lot of money into changing behavior” – Bill Gates I was talking to a friend the other day, who was resignedly talking about his son’s obsession with online gaming, when he should be studying…
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“Non Violence is the weapon of the strong” – Mahatma Gandhi It was a scene from a respected multinational company….. two colleagues discussing a challenge and trying to reach a decision. One of them relatively inexperienced and new to the…
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‘A teacher takes a hand, opens a mind and touches a heart’ – Unknown It was Teacher’s day on 5th September. As the whole world reached out to the teachers, coaches and guides who helped them navigate through the vagaries…
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“It’s all very simple. You don’t have to choose between being kind to yourself and others. It’s one and the same.” – Piero Ferucci A few weeks back I was travelling out of Delhi and was at the IGI Airport…
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